Last updated: July 2026
This Refund & Cancellation Policy explains the terms governing order cancellations, returns and refunds for products purchased from Indori Chai, a brand owned and operated by Hindustan Consumer Products. By placing an order on our website, you agree to the terms outlined in this policy.
Orders placed on Indori Chai may be cancelled only before they have been dispatched. Once an order has been packed and handed over to our courier partner for shipment, cancellation requests cannot be accepted.
Tea and other consumable products sold by Indori Chai, a brand owned and operated by Hindustan Consumer Products, are non-returnable due to their perishable nature. Returns are not accepted for reasons such as change of mind, incorrect product selection by the customer or personal taste preferences.
If you receive a damaged, defective, missing or incorrect product, please contact our customer support team within 24 hours of delivery. To help us investigate the issue, customers must provide clear photographs of the product, packaging and shipping label. After verification, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Refunds are approved only for verified cases such as damaged products, defective products, incorrect items shipped, missing items or orders that cannot be fulfilled by us. Refund requests that do not meet these conditions may not be approved.
Once a refund request has been reviewed and approved, the refund will be processed within 5–7 business days. For prepaid orders, refunds will be made to the original payment method wherever possible. For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or UPI after the required payment details have been provided by the customer.
All refund requests are reviewed by our customer support team before approval. We reserve the right to refuse refund requests where the claim cannot be verified or where the request does not comply with this Refund & Cancellation Policy.
Need Help?
For any questions regarding cancellations, returns or refunds, please contact our customer support team.
Business: Hindustan Consumer Products
Brand: Indori Chai
Email: indorichai@gmail.com
Phone: +91 8823019463
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM